Refund policy

Last Updated: 2025

At The Perfect Fit Co, we want every mom to feel completely confident and satisfied with her purchase. We understand that sometimes a product may not be the perfect fit — and we're here to make the process of returning or exchanging it as smooth and stress-free as possible.

Please read this policy carefully before initiating a return or exchange request.

1. Return Eligibility

We accept returns on eligible products within 7 days of the delivery date, provided the following conditions are met:

✅ The item is unused, unworn, and unwashed ✅ All original tags and labels are intact ✅ The item is in its original packaging ✅ The return request is raised within 7 days of delivery ✅ A valid Order ID and proof of purchase is provided

Non-Returnable Items

The following items are NOT eligible for return or exchange under any circumstances:

❌ Items that have been worn, washed, or altered ❌ Items without original tags or packaging ❌ Items damaged due to customer misuse or improper handling ❌ Sale items, discounted products, or items bought during promotional events — these are final sale ❌ Items specifically marked as "Non-Returnable" on the product page ❌ Innerwear, nursing bras, or intimate items (for hygiene reasons)

2. Exchange Policy

We offer size exchanges on eligible products within 7 days of the delivery date, subject to stock availability.

How to Raise an Exchange Request:

  1. Contact us within 7 days of delivery via WhatsApp or email
  2. Share your Order ID, the item you wish to exchange, and the size/color you need
  3. Ensure the item meets all return eligibility conditions listed above
  4. Our team will confirm availability and arrange a reverse pickup (where serviceable)
  5. Once we receive and inspect the item, we will dispatch the exchanged product

Please Note: Exchanges are subject to product availability. If the requested size or color is out of stock, we will offer a store credit or refund as applicable.

3. Refund Policy

When Are Refunds Applicable?

Refunds are issued in the following cases:

  • You received a damaged, defective, or incorrect product
  • The product is out of stock and cannot be exchanged
  • The return request was raised within the eligible window and the returned item passes inspection

Refund Method:

Original Payment Mode Refund Credited To
UPI / Net Banking / Debit Card / Credit Card Original payment source
Cash on Delivery (COD) Bank account via NEFT / UPI (account details required)
Store Credit Used Store Credit

Refund Timeline:

Refunds are typically processed within 5-7 business days after the returned product is received and inspected at our warehouse. Bank processing times may vary depending on your financial institution.

Please Note: Original shipping charges (if any) are non-refundable.

4. How to Initiate a Return or Exchange

Step 1: Contact us within 7 days of delivery through one of the following:

Step 2: Share the following details:

  • Your full name and order ID
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Clear photographs of the product (mandatory for damaged/defective claims)

Step 3: Our support team will review your request within 1-2 business days and confirm eligibility.

Step 4: If approved:

  • Reverse Pickup: We will arrange a pickup from your delivery address (available at serviceable pin codes). Please keep the item packed and ready.
  • Self-Ship: If reverse pickup is not available at your location, you will need to self-ship the item to our return address. We will reimburse a flat courier cost of ₹60 as store credit upon receipt.

Step 5: Once we receive and inspect the returned item, your exchange or refund will be processed within 5-7 business days.

5. Damaged, Defective, or Wrong Products

If you have received a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photographs of the product and the packaging

We will arrange a replacement or full refund at no additional cost to you. We apologize in advance for any such inconvenience and take product quality very seriously.

6. Cancellation Policy

Before Shipment:

Orders can be cancelled before they are shipped by contacting us immediately via WhatsApp or email. If the order has already been processed and packed, cancellation may not be possible.

After Shipment:

Once an order has been shipped, it cannot be cancelled. You may initiate a return after receiving the product as per our return policy above.

COD Orders:

Please avoid refusing COD orders without valid reason. Repeated refusals may affect your ability to place future orders with us.

7. Store Credit

In certain cases, we may offer a Store Credit in lieu of a cash refund. Store credits:

  • Are valid for 6 months from the date of issue
  • Can be used across all products on theperfectfitco.in
  • Are non-transferable and cannot be converted to cash

8. Contact Us

For all return, exchange, or refund related queries, our support team is here to help:

The Perfect Fit Co reserves the right to update or modify this Return and Exchange Policy at any time. The policy applicable at the time of your purchase will govern your return/exchange eligibility.